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Transparency. Trust. Clear Terms.

Terms of Service

Welcome to Primus. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing the platform, or using any features of Primus, you agree to these Terms. If you do not agree, you may not use our services.

2. Description of Service

Primus is an online booking and management platform that helps businesses manage appointments, staff schedules, services, and client bookings.

We provide tools for:

  • Online appointment scheduling
  • Staff management
  • Service listings
  • Automated confirmations and reminders
  • Business performance overview

Primus does not provide the services listed by businesses. We only provide the platform.

3. Account Registration

To use our services, you may need to create an account.

You agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Be responsible for all activity under your account

Primus is not responsible for unauthorized access caused by your failure to protect your account.

4. Business Responsibilities

If you are a business owner using Primus, you agree to:

  • Provide accurate service information and pricing
  • Maintain updated availability and working hours
  • Deliver services as described to your clients
  • Handle customer disputes directly

Primus is not responsible for the quality, safety, or delivery of services offered by businesses using the platform.

5. Client Bookings

Appointments made through Primus are managed by the respective business.

  • Cancellation and refund policies are determined by each business.
  • Primus is not responsible for cancellations, no-shows, or service disputes.
  • Clients should contact the business directly for booking-related issues.

6. Payments

If payment processing is enabled:

  • Payments may be processed through third-party payment providers.
  • Primus does not store sensitive payment information.
  • Transaction fees (if applicable) will be clearly communicated.
  • Businesses are responsible for managing their pricing and payment policies.

7. Acceptable Use

You agree not to:

  • Use the platform for illegal activities
  • Attempt to hack, disrupt, or damage the system
  • Upload harmful, offensive, or misleading content
  • Misuse booking features

Primus reserves the right to suspend accounts that violate these terms.

8. Intellectual Property

All content, design, branding, and software on the Primus platform are owned by Primus or its licensors.

You may not copy, modify, distribute, or reuse any part of the platform without permission.

9. Service Availability

We aim to keep the platform available at all times, but:

  • We do not guarantee uninterrupted access
  • Maintenance or updates may temporarily affect availability
  • We are not responsible for losses caused by downtime

10. Limitation of Liability

To the maximum extent permitted by law:

Primus is not liable for:

  • Business service quality
  • Client disputes
  • Lost profits
  • Indirect or incidental damages

Your use of the platform is at your own risk.

11. Termination

We reserve the right to:

  • Suspend or terminate accounts that violate these Terms
  • Remove content that breaches policies

You may stop using the service at any time.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

Continued use of the platform means you accept the revised Terms.